FAQ

*HOW DID SHIMMERZ PAINTS START?

YOU CAN READ OUR STORY BY VISITING OUR ABOUT SHIMMERZ PAINTS PAGE.

*HOW DO I REACTIVATE MY PAINTS?

WITH SHIMMERZ AND BLINGZ, ALL IT TAKES IS ADDING JUST A LITTLE BIT OF WATER AND STIR UNTIL PAINT RESTORED. FOR CREAMEEZ, INKLINGZ AND AQUA HUEZ, JUST A DROP OF WATER ACTIVATES THESE PAINTS WITH EVERY USE. PLEASE KEEP IN MIND THAT THESE 3 PAINT PRODUCTS ARE TO BE USED LIKE WATERCOLORS AND WHEN THEY ARE RECEIVED  THEY WILL BE ROCK SOLID.


*WHAT SHOULD I DO IF I SHOULD RETURN OR CANCEL MY ORDER?

PLEASE VISIT OUR SHIPPING AND PAYMENT INFORMATION PAGE TO LEARN MORE ABOUT OUR RETURN POLICY, AS WELL AS SHIPPING INFORMATION. 


*IS SHIMMERZ PAINTS ACCEPTING APPLICATIONS FOR DESIGN TEAM MEMBERS?

SHOULD WE BE LOOKING FOR DESIGNERS OR EDUCATION TEAM MEMBERS, WE WILL ANNOUNCE DT CALLS VIA OUR SOCIAL MEDIA OUTLETS. PLEASE MAKE SURE TO FOLLOW US TO GET ALL THE DETAILS ON CALLS, RESTRICTIONS AND DATES SHOULD WE BE ACTIVELY LOOKING TO EXPAND OUR TEAM. ALL DT INQUIRIES AND APPLICATIONS WILL BE HANDLED BY OUR SHIMMERZ PAINTS DESIGN TEAM MANAGER, SAMANTHA ROBLES.


*THE SHIMMER SETTLES TO THE BOTTOM OF THE BOTTLE WITH MY SPRAYABLE PRODUCTS. WHAT SHOULD I DO?

WITH ALL SPRAYBALE PRODUCTS, GENTLY ROLL THE BOTTLE OF PAINT IN BETWEEN YOUR HANDS FOR 10 SECONDS. THEN, YOUR SPRAYABLE(S) WILL BE SHIMMERY FOR USE IN NO TIME AT ALL. PLEASE MAKE SURE TO NOT SHAKE THE BOTTLE UP AND DOWN AS THIS CLOGS THE PUMP FROM PRODUCING YOUR COLOR(S). PUMPS ARE NOT SOLD FOR INDIVIUAL PURCHASE AND REPLACEMENTS WILL NOT BE AVAILABLE FOR SHIPMENT.


*CAN I MIX MY COLORS?

ABSOLUTELY! ALL OF OUR PRODUCTS ARE MIXABLE AND CREATIVELY CUSTOMIZABLE.


*WHAT ARE SOME GREAT WAYS TO LEARN HOW TO USE MY SHIMMERZ PAINTS PRODUCTS AND GET INSPIRATION ON LEARNING HOW TO USE THEM?

EVERY THURSDAY AT 9 AM MST (UNLESS OTHERWISE POSTED VIA OUR SOCIAL MEDIA OUTLETS), WE OFFER MINI TUTORIALS CALLED SHIMMERZ SHORTZ. THEY ARE 3 MINUTE TUTORIALS WITH OUR SHIMMERZ EDUCATOR, MISSY WHIDDEN, TO SHOW HOW TO USE YOUR PRODUCTS WITH SIMPLE THINGS THAT MAKE A BIG IMPACT TO YOUR PROJECTS. THESE TUTORIALS CAN BE FOUND ON OUR YOUTUBE CHANNEL.


* WHEN ARE SALES AND PROMOTIONS USUALLY RAN?

PLEASE FOLLOW US ON SOCIAL MEDIA OR JOIN OUR MAILING LIST IF YOU WOULD LIKE TO BE NOTIFIED OF SALES OR PROMOTIONS BEING RAN BY SHIMMERZ PAINTS.


*HOW DO I INQUIRE ABOUT WHOLESALE INFORMATION?

PLEASE VISIT OUR WHOLESALE INFORMATION PAGE TO LEARN MORE ON INQUIRING HOW TO OBTAIN SHIMMERZ PAINTS FOR WHOLESALE PURPOSES.