Check out the new September Color Kitz Collection. Available now in the Shimmerz Shop.

Return Policy & Shipping Information

Shimmerz Paints Return Policy

1. SHIMMERZ PAINTS ONLY ACCEPTS RETURNS ON DAMAGE OR DEFECTIVE PRODUCTS.  NOT ON PREVIOUSLY USED PRODUCTS.
2. REFUNDS WILL NOT BE ISSUED TO INDIVIDUALS WHO PROVIDE AN INCORRECT MAILING ADDRESS. 
3. SHIMMERZ IS NOT RESPONSIBLE FOR LOST OR STOLEN ORDERS VIA USPS, UPS, FED X, OR ANY OTHER FORMS OF POSTAL SERVICE. PLEASE CONTACT YOUR LOCAL POSTAL SERVICE PROVIDER WITH YOUR TRACKING NUMBER AND FILE A CLAIM WITH THE POSTAL SERVICE SHOULD THIS HAPPEN. ONCE IT LEAVES OUR FACILITY AND IS SCANNED INTO THE POSTAL SERVICE'S SYSTEM, IT IS OUT OF OUR HANDS.
 4. IN ADDITION - FOR INTERNATIONAL ORDERS: REFUNDS WILL NOT BE ISSUED TO INDIVIDUALS WHO DO NOT CLAIM THEIR ORDERS & ARE RETURNED TO SHIMMERZ PAINTS DUE TO CUSTOM DUTIES NOT BEING PAID FOR.

 

DOMESTIC SHIPPING

WE SHIP VIA THE USPS POSTAL SERVICE IN FLAT RATE PACKAGING 3 - 5 BUSINESS DAYS FROM THE RECEIPT OF YOUR ORDER. ALL PRODUCTS ARE MADE TO ORDER TO KEEP THE INTEGRITY OF THE PRODUCT. SHOULD THERE BE A DELY, YOU WILL BE CONTACTED BY SHIMMERZ PAINTS DIRECTLY.

 

 

INTERNATIONAL SHIPPING

WE ALSO SHIP VIA USPS POSTAL SERVICE TO OUR INTERNATIONAL CUSTOMERS.
WE SHIP 3 - 5 BUSINESS DAYS FROM THE RECEIPT OF YOUR ORDER. PLEASE NOTE THAT IT CAN TAKE UP TO 10 DAYS AFTER THAT TO RECEIVE YOUR ORDER. AGAIN, ONCE IT IS IN THE HANDS OF USPS SERVICES, WE ARE NO LONGER IN CONTROL OF THE WHERE ABOUTS OF YOUR ORDER.

 

Thank you for your understanding.
-Shimmerz Paints Team